Walk In Home Page

SCRIPT: Hi,  my name is (First Name) How can I help you? (pause)

SCRIPT: Do you remember who did your return last year? (If TAXexpress, find out if anything changed)

Brand New Customer   Prior Year Customer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1ST TIME CALLER

    (1)  How Does The Service Work?                              (6)   How Do I Know I Can Trust You?

    (2)  How Much Does All This Cost?                            (7)  Why Have I Never Heard of You?

    (3)  Express Check?  Fast Check?  Insta Cash?         (8)  Where Are You Located? 

    (4)  What Do I Need To Use The Service?                  (9)  What Bank Do You Go Through?

    (5)  I Need to Know My Refund Now?

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HOW DOES THE SERVICE WORK?

Basically, I interview you over the telephone and do your taxes while we talk.  When I'm done, I'll send a free uniformed courier to pick up your papers and get some forms signed.

Then, depending on what money product you asked for, the courier also brings your check too.  We have four different money products you can get.  Insta Cash; the 8 Hour Express Check; the 48 Hour Express Check and the 10-12 business day Fast Check. 

Our preparation fee depends on which  forms we actually do for you.  But basically, the federal 1040 is $45, the earned income credit form is $43, the state of (Say State) is $28 and the city of (Say City) is $26.  Its also $4.00 for each W2 you have.    Whatever the fee is, its taken out of the check so you don't have to pay up front.

The banks will depend on which product you select.  Their price for Insta Cash is a $57.95;  Their price for the 8 Hour and 48 Hour Express Check depends on the amount of the refund and goes from $99 to $179 and their cost for the 10-12 Business Day Fast Check  is a flat $99.  That's it! 

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HOW MUCH DOES ALL THIS COST?

That will depend on the forms we actually have to do.  But basically, a Federal 1040 is $45, an Earned Income Credit Form is $43,  (a state is $28 (and a City of (City) is $26).  It's also $4.00 for each different company's W2.  Our minimum fee is $119 and pick up and delivery is free.  The bank will charge you separately for  your "Express Check",  "Check Exchange or Insta Cash and Cash Pick".

 

 

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EXPRESS CHECK

This is our fastest way to get money.  With our 8 Hour Express Check, once our courier picks up your data and you have signed the forms, we guarantee to have a check for you within 8 business hours or we pay you $25. 

To qualify, you can't owe any back taxes, student loans, child support or have a negative bank "Rapid Refund/Express Check" experience in the last 2 years.

The cost for this product will depend on the amount of the refund, but basically the bank charges from $99 to $179 and they take the fee out of the check when it comes.

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INSTA CHECK

This is a great product which only we offer!   With  "Insta Cash",  our courier brings you a check for $500 minus the bank fee when he comes to pick up your papers and get the forms signed. The bank will charge you $57.95 for the service. 

To qualify, you can't owe any back taxes, defaulted student loans, child support or have a negative bank "Rapid Refund or Express Check" experience in the last 2 years.  You also must have had your last years taxes prepared and electronically filed but not by yourself.  The courier will bring the rest of your money depending on what other product you asked for.

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FAST CHECK

Fast Check works the same as Express except it takes about 12-14 business days and costs a flat $99 no matter what the amount of the refund is.

 

 

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OK, WHAT DO I NEED ?

Before I can answer that, I'll need to ask you a few questions questions.

 

 

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HOW CAN I CHECK ON MY REFUND?

About 6-8  hours after the courier leaves, you should call our refund line at 866-829-0361 to see if the IRS had any problems with your tax return.  That number will also tell you when your check is in and available.

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How Do I Know I Can Trust You?

We're a national tax service just like H&R Block or Jackson Hewitt and have been in business since 1975.  We're highly ethical and all preparers are professionally trained. 

We have a corporate ethical code which is strictly enforced and requires that everything you tell us is never shared unless you give us written permission.   But I guess we'll have to just show you!

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Why I Have Never Heard of You?

(Caller From Detroit)  I don't know.  We're a national company and our headquarters is downtown.  

(Caller From Outside Detroit)   That's  probably because we've only been in (City) for two years.  But we're a national firm just like H&R Block and we're located at (say address above).

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WHERE ARE YOU LOCATED?

Without Hesitation, Say Address In Top Frame

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WHAT BANK DO YOU USE?

We use Household Banks, the same as H & R Block.  But even better, we offer Check Exchange and Cash Pick so you can either go to (say our bank above) and cash your check even without an account or we'll send you to one of our cash centers and you can pick up cash.

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CHECK EXCHANGE

Basically, because the banks who do Rapid Refund and Express Check don't have branches in (City), lots of our customers either have to wait 5-7 more days or use a check cashing service to get the check cashed.  Those services usually charge from 8% to 12% to cash the check.

With our "Check Exchange", we take the out of town check and wait the 5-7 days and give you a check drawn on (Say Bank Above) so you can go right to any branch and cash it even without an account.  The fee for "Check Exchange" (Say above %).   OR you might want to try Cash Pick.

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CASH PICK

Cash Pick is really nice, its kind of like like "Check Exchange" except I'll tell you the address to one of our Cash Centers, you go there and they'll give you the cash.  It costs 5.48%.

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Support Partner Call

A Support Partner is a TAXexpress employee. Their call should receive the highest priority and should be immediately transferred to the Shift Supervisor on Duty.

    If the call comes back because the person is unavailable, you should take a message which will immediately page the supervisor.

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Check On Refund Call

SOLUTION

Have you called our refund line? 

If No

Give them the toll free number 1-866- Refund0...then end the call)

If Yes

and what did it tell you. (listen and respond- If they are still not satisfied)

What kind of check did you request? (Get Answer and calculate the proper "business days" 10-12 Business days for Fast Check or 8 Business hours after the Cour"acknowledgement" by IRS for Express.)

(If The Correct Time Has Passed, transfer to customer service as follows:)

(1)    Press the Transfer button (this places the call on hold);  Dial Extension 415 on the number pad (Customer Service); Press the Transfer button again (this sends the call)

(If Call comes back from customer service then send a message.  Tell Customer they will call back in under 10 minutes)

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I Need To Know My Refund Amount Now?

I'd love to tell but I can't compute your refund because I would have to go through the entire interview.  But I can tell you that if you made less than $30,000 and have children, you probably have a Earned Income Credit coming which is usually in the thousands.  Once we go through everything, I'll be able to tell you the real refund.

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REFUND ANTICIPATION LOAN

This is a short term loan by a bank.  We actually arrange everything.  Basically, once the IRS tells us that you tax return is good and that they will be paying it, we immediately notify the bank.  The bank then  loans the amount of the IRS refund.  A couple or few weeks later, when the IRS pays the refund, they pay it to the bank and the bank pays off the loan. 

This  is not a loan like for a car.  The bank does not care how bad your credit is or anything like that.  They do care whether the IRS is going to be paying your refund.  But the IRS has already confirmed the refund before the bank even gets involved so its always secure unless you owe back taxes, child support defaulted student loans or are claim an adopted child for the first time.  Its a special type loan but your're still responsible for it. 

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Checking on Refund Call

SCRIPT: Have you called our "Express Check Refund Line" (1-866-Refund0) 

(If Yes) What did it tell you (listen); Otherwise, Refer call to customer service at 1-866-TAXexpress (1-866-829-3977). 

(If No) Have them Call The Refund Line at 1-866-Refund0!

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PROBLEM ON RETURN CALL

SCRIPT:  Sorry about that...Let me give you a number to call.  Its our Customer Service.  They will know all about your return and can tell you what's  going on.  Ready 1-866-TAXexpress (1-866-829-3977).  Call then and they'll be able to tell you about everything!

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ONLY IF THEY ASKED ABOUT CASH PICK

 

Basically, the Express Check is a tax refund anticipation bank loan which uses your tax refund as its collateral.  We nor any bank issue tax refunds .  ONLY the IRS does that.